Return Policy
Return Policy
Eligibility and Timeframe
- Eligible Items: Unused, unworn merchandise, tag still attached.
- Return Window: Must be returned within 10 days of receipt.
- Return Type: Store credit only.
- Late Returns: Items returned after 10 days will incur a 50% late fee.
Non-Returnable Items
- Items marked as 'Final Sale'.
- Sale, clearance, or discounted items.
- Items opened from their original packaging.
- Accessories.
Discounted Purchases
- Items purchased with a discount of 25% or more: Only eligible for store credit.
Shipping Costs
- Non-refundable: All shipping fees.
- Customer Responsibility: Cost of return shipping.
Condition Requirements
- Items must be in original, resellable condition with tags attached.
- Items that are worn, stained, altered, or damaged will not be refunded and will be returned to the customer at their expense.
THE ICON CLOTHING SHOP will not be responsible for packages not received by our warehouse. We suggest that you ship items to our warehouse as soon as possible, since we do not guarantee availability of items exchanged for.
Once items are received, we will email you a notification. We will then notify when the exchange has been completed. Typical exchange process is completed within 3 days after receipt of items.
For additional information, please contact our customer service department.
info@theiconclothingshop.com